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Isis: a WhatsApp assistant that answers, books and hands over.

Small shops lose bookings in the gap between a WhatsApp message and a reply. Isis is a demo built for a fictional pet grooming shop to show how that gap can close.

Role
Process mapping, build, AI prompts, testing, documentation
Channel
WhatsApp, with email alerts for the team
Built with
n8n, OpenAI, Supabase, Redis, Google Workspace
Status
Working demo, tested end to end
The problem

Every slow reply is a booking that may go elsewhere.

Customers message at any hour, ask the same questions about prices, opening hours and availability, and expect a fast answer. The team is busy with the pets in front of them.

The solution

An assistant on the shop’s own WhatsApp number.

Isis answers, books and cancels, and knows when to call a human. It only uses the shop’s own information, and it never confirms a booking unless the calendar accepted it.

What it does

Tested in real conversations, start to finish.

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How it works

Nine stages, from message in to hand-over.

  1. 01Message in
  2. 02Team takeover check
  3. 03Message details
  4. 04Customer record
  5. 05Text, voice or photo
  6. 06Message buffer
  7. 07AI assistant with tools
  8. 08Natural replies
  9. 09Hand-over to the team
Safety nets

Built to fail politely, never silently.

  • No booking is confirmed unless the calendar accepted it; a busy slot gets alternatives.
  • If something fails, the customer gets a friendly message and the error is logged for the monthly report.
  • Scope rules: no vet advice and no recommending other businesses.
  • Hand-over pauses the assistant, so the team can take the chat without it interrupting.
  • At most one follow-up per quiet conversation, during opening hours only.
For a real business

What changes when it’s yours.

  • An onboarding questionnaire: your services, durations, staff, opening hours and policies
  • Accounts and credentials in your business’s name
  • Your tone of voice, your languages, your channels
  • A weekly report: top questions, bookings, hand-overs and errors

Want this for your business?

Book a free 30-minute call. We’ll look at how your enquiries arrive today and what a first version would do.

Book a free 30-min call Or message on WhatsApp →